How to Conduct Professional Healthcare Market Research

Healthcare market research is critical for providing the best possible patient care, which is critical in a sector billed as people-centric, especially in a world where pandemics are on the rise.

Market research may help healthcare professionals discover more about their patients’ interests and behaviour than they could otherwise. It also helps healthcare providers to increase their patient base and enhance patient retention rates by aiding them in supplying products and services specially tailored to their consumers’ needs.

This website includes thorough instructions on how to do market research for healthcare market researchers.

Definition of Healthcare Market Research

Market research is the technique of examining the possibilities of a new product or service utilising both primary and secondary sources. Primary sources employ in-depth interviews, focus groups, and ethnographic research to discover how things are used, how they may be simplified and enhanced, and how they can be improved.

Secondary sources contain a wide variety of already completed research efforts, such as statistics books, scientific journal articles, and market research reports.

In healthcare market research, market research is used to the healthcare industry. Rather of monitoring how goods are used, healthcare specialists utilise market research to uncover ways to enhance the patient experience with their services (and how to reach and retain more patients).

Why Is Market Research Necessary in the Healthcare Industry?

Although the healthcare sector relies on products and services to keep people healthy, market research for this industry is unusual.

Healthcare market research should be prioritised since it opens the path for better treatment, which is essentially what the industry is all about. Healthcare providers may best position themselves for success in the field by doing market research and gaining a solid understanding of their target market.

Having access to the correct research may help you build a strong reputation, attract more patients, get favourable comments, and become a go-to resource in the community. Your quality of care will increase as you get a better understanding of your patients’ wants and needs, and as you win their trust.

The Composition of Healthcare Market Research

Primary and secondary research are required for a thorough market research campaign in the healthcare business. Combining these methodologies yields remarkable discoveries that have the potential to change patient care.

Healthcare Main Market Research

In the healthcare industry, primary market research comprises directly interacting with present or potential patients. This allows you to better understand your target market and categorise it. By segmenting your patient base into tiny market groups, you may communicate to a specific segment of your target audience.

You may do primary research using the following methods:

  1. Polls conducted online
  • You may deliver questionnaires and screeners to your target market using an online survey platform.
  • Try to capture as much information as possible in as few questions as possible, since a 3-minute survey will get more responses than a 5-minute survey.
  • You may save time and obtain the most responses by utilising online surveys to reach a specific section of your target audience.

2. Extensive Interviews

  • In-depth interviews are one-on-one interviews that may take place over the phone or in person.
  • Estimated times range from 20 minutes to more than an hour.
  • Given that healthcare is a sensitive issue, the researcher’s proximity and time frame allow for a complete answer.
  • Personal interviews provide for easy information gathering while maintaining privacy. A typical research would interview 10-50 persons.

3. Ethnographic research carried out in hospitals

  • Ethnographies are field studies that explore how people use commodities, interact with technology, and find and utilise services via observation and interviews.
  • The researcher may capture participant behaviours in addition to their remarks while doing ethnographic research.
  • It may be done manually or using software.
  • This real-time observational technique is more reliable than recall approaches, which rely on participants’ memories.
  • Customer journey mapping may be incorporated in this strategy to better understand how customers utilise a healthcare provider’s website and how they discover services from providers via phone referrals or word of mouth.

4. Focus Groups in Medical Settings

  • Focus groups are a great way to learn about the healthcare business, especially when a new product or service is being evaluated.
  • The format of group brainstorming creates thoughts and remarks that you would not hear from an individual.
  • Focus groups and ethnographic research are coupled to create an excellent healthcare marketing research approach.
  • You may research your target market in their natural habitat before collecting them for a brainstorming session this way.

Healthcare Main Market Research

Secondary market research entails gathering already released information. You may speed up this procedure by getting high-quality market research reports. They give extensive data, statistics, and results that identify areas and topics that need in-depth exploration via primary research.

Here are some secondary sources for healthcare industry analysis:

Publicly accessible market research studies are an excellent source of information. The healthcare market research section of is a great place to start.

Consumer and industry periodicals are excellent areas to begin your market and trend research. Statista is a reliable source of healthcare-related data.

When doing market research, the websites of healthcare providers or your competitors are often a smart place to start. You may find relevant annual reports, investor presentations, and other data that indicates your position in your sector and the countries where you should focus your primary market research.

The NCBI is brimming with secondary research material pertinent to medical treatment.

UpToDate, a medical resource that has been proved to improve patient care, provides clinical decision support.

The BMC Health Services Research collection includes journal articles on topics such as policy, the healthcare workforce, health services research methodology, process, and more.

Census data may be valuable in better understanding demographic information.

A Step-by-Step Guide to Conducting Healthcare Market Research


Surveys for healthcare market research are pointless if no one responds. Use the following tips to boost your response rates:
Determine Your Target Audience: Choose a target audience that suits the goals of your survey. If you need to find survey respondents that meet your criteria but find it difficult to get out to them, consider using software.

Prioritize Question Specifics: Ask simple questions that need the fewest steps possible. Simple surveys will get more responses.
Take Note of the Survey Length: Because you work in healthcare, you understand the importance of time. If you want respondents to be able to quickly fit your survey into their schedules, keep it short and sweet.

Allow for five to fifteen minutes. You may make it even more manageable by using skip logic to restrict respondents’ replies to the questions that are most important to them.

Provide Extrinsic Survey Incentives: By offering extrinsic survey incentives like as discounts, coupons, gift cards, or even cash prizes, you may enhance the response rate to your surveys.

Case Studies in Healthcare Market Research

The aforementioned tactics are only beneficial if you know how to use them, therefore let’s look at some examples. Here are some ideas for utilising healthcare market research to grow your patient base and improve their overall experience:

To assess healthcare access, examine the benefits and barriers to healthcare among individuals with limited access (such as the impoverished and the elderly). You should focus your marketing efforts on urban and rural populations for the best outcomes.

Improve your company’s operations to see how effectively your business practises are operating. You may discover where you want more support and where systems must be modified.

This survey will assist you in determining if your patients are satisfied with their care, whether their needs were met, and whether they were responded to quickly.

Research on women’s health: This allows you to keep track of female patients’ medical treatment as well as their thoughts, fears, and anxieties. This is critical for gynaecologists and other healthcare providers who deal with female patients.

Programmes that promote a healthy lifestyle: This informs if patients are interested in further medical services such as wellness courses, assistance for smokers, stress reduction, assistance with weight loss, assistance with mental health concerns, assistance with pain management, and so on.

Teen health survey: This provides a confidential forum for teens to contribute information about their personal health, use of cigarettes, drugs, and alcohol, bullying, and family issues. This information may be used to develop tailored special initiatives to assist your teenage patients.

Improve patient care by doing healthcare market research.

By doing healthcare market research, you may better understand your patients and what they need from your patient care. Maintaining control over your healthcare practise includes more than simply day-to-day operations; you must also monitor patient satisfaction in order to manage internet impressions of your practises. In this circumstance, you may benefit from surveys.

Patient treatment should not be jeopardised by time spent on healthcare market research. This is why you need a trustworthy online survey platform to help you with your market research in the healthcare business. You may use an online survey platform to acquire the information you need to enhance your practises. Furthermore, online surveys are one of the only main market research methodologies that do not need you to meet with a participant in person, making them resistant to pandemics. The best way to pay attention to your patients’ needs and alter your practises is via them.

Leave a Comment

Scroll to Top